Serving US & Canada Zero missed calls

Your own custom AI voice agent
for every incoming call.

Answer calls from customers or citizens with Gerald, an AI voice agent that has access to your documents and calendar. Customize how it responds, route requests, and have insights into every customer call—without needing a human on standby 24/7.

Get Started Schedule a Demo

Make your first call in minutes

M
Maria T.
"How long for my permit?"
Permitting
J
James K.
"Is Main St open?"
Road Closures
S
Sarah L.
"Need a service quote"
HVAC & Heating
D
David R.
"When's collection day?"
Waste & Recycling
Hear how Gerald works
Customize responses with your own AI prompt
🏛 Municipal Services
PermittingPlanning & ZoningPublic WorksWater & SewerWaste & RecyclingBylawAnimal ControlRoad ClosuresEventsProperty TaxesBusiness LicensingFire & SafetyUtilities & StreetsComplaints & FeedbackPermittingPlanning & ZoningPublic WorksWater & SewerWaste & RecyclingBylawAnimal ControlRoad ClosuresEventsProperty TaxesBusiness LicensingFire & SafetyUtilities & StreetsComplaints & Feedback
💼 Local Business Services
Plumbing & DrainsHVAC & HeatingSnow RemovalLawn & LandscapingElectricalPest ControlRoofingTree & ArboristPaintingHandyman & RepairsRenovation & ContractingPool & Hot TubAppliance RepairFlooringLocksmithSecurity & AlarmWindow & DoorCleaning ServicesMoving & StorageGarage & DoorsPlumbing & DrainsHVAC & HeatingSnow RemovalLawn & LandscapingElectricalPest ControlRoofingTree & ArboristPaintingHandyman & RepairsRenovation & ContractingPool & Hot TubAppliance RepairFlooringLocksmithSecurity & AlarmWindow & DoorCleaning ServicesMoving & StorageGarage & Doors
Who It Serves

Built for every caller, every community

Municipalities & Local Government

Residents call about deadlines, taxes, permits, and events—all day, every day. "When is this due?" adds up fast. Gerald answers every call using your documents and calendar, so your team stays focused—without adding headcount.

Local Businesses

A 24/7 front desk that never misses a call. Gerald answers questions, handles bookings and FAQs, and captures every request—so you stay informed without hiring more staff or getting pulled in a hundred directions.

How It Works

From first ring to full record—automatically

1

Citizen calls your Gerald number

A dedicated local number rings directly to Gerald AI—no hold music, no voicemail, no missed calls.

2

AI answers from your knowledge base

Gerald reads your uploaded documents and 90-day forward calendar to give accurate, current answers instantly.

3

Call logged with transcript & smart tags

Every call captured automatically—full transcript, duration, sentiment score, and tag categorization.

4

Insights, review & routing

See what people are calling about. Common questions are answered automatically; complex requests are routed to the right resource—and every conversation is logged for your team to review.

Features

Everything you need to handle calls at scale

Built for the teams who can't afford to miss a single call.

Activity Log

Every call recorded with full transcript, caller info, duration, and sentiment—searchable any time.

Smart Tagging

Your custom tag library auto-categorizes every call the moment it ends—across 30+ service categories.

Auto-Ticket Creation

When a tag rule matches, a ticket opens and the right person is notified—no manual triage, no dropped requests.

Knowledge Base

Upload documents, FAQs, and a 90-day forward calendar. Gerald always answers from your latest content.

Conversations & Sentiment

Per-call sentiment scoring, highlight extraction, and full conversation replay so nothing gets lost.

Insights & Analytics

Call volume trends, peak hours, sentiment over time, and topic breakdowns—all in one live dashboard.

Insights

Understand every call, at a glance

Real-time analytics that turn call volume into actionable intelligence.

Call Sentiment—Last 30 Days
Positive
62%
Neutral
26%
Negative
12%
Know how callers feel—at scale. Spot frustration trends early and address root causes before they become complaints.
Calls by Hour of Day
8am91011121pm234567
See when your phone is busiest. Staff smarter, update your knowledge base ahead of peak hours, and never get caught off guard.
Top Topics This Week
Permitting
24 calls
Waste & Recycling
18 calls
Road Closures
12 calls
Events
8 calls
Property Taxes
5 calls
Find out what's actually on people's minds. Use top topics to prioritize what goes in your knowledge base and where to add self-serve options.
Calls by Day of Week
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Understand weekly patterns at a glance. Plan content updates, team check-ins, and follow-ups around your actual call rhythm.
24/7
Always-on AI answering
100%
Calls logged with transcripts
90 days
Forward calendar + all your documents
< 1s
Average AI response time

Ready to give every caller an instant answer?

Gerald handles the calls. Your team handles what matters.

Get Started Schedule a Demo